Return Policy
At AnyMascot.com, we are committed to providing high-quality mascot costumes that meet your specific design requirements. As our products are custom-made to your specifications, we have a detailed return policy in place to ensure your satisfaction and protect both parties.
Please read the following carefully to understand our return and exchange policy:
1. Custom-Made Products
Since all of our mascot costumes are custom-designed and made-to-order, we do not accept returns or exchanges based on personal preferences, size issues, or design changes once the costume is in production.
2. Damaged or Defective Items
If your mascot costume arrives damaged, defective, or if there is a mistake in the design (such as incorrect colors, logos, or sizes that do not match your order), we will accept a return and provide a replacement or a refund. Please contact us within 7 days of receiving your costume if there are any issues.
- Steps to report a defective or damaged item:
- Take clear photos of the damage or error.
- Email us at anymascotsale@gmail.com with your order number and the photos.
- Our team will review the issue and guide you through the return process.
3. Return Process
If a return is approved, please follow these steps:
- Request an RMA (Return Merchandise Authorization): Before returning any items, you must obtain an RMA from our customer service team. Returns without an RMA number will not be accepted.
- Return Shipping: You are responsible for the return shipping costs unless the return is due to a defect or mistake made by us. We recommend using a trackable shipping service to ensure the safe return of your item.
- Condition of the Item: The returned costume must be in new, unused condition with all original packaging, tags, and accessories intact. Any signs of wear or damage will result in the return being rejected.
4. Refunds and Replacements
-
Refunds: If you are eligible for a refund due to a mistake on our part, the refund will be processed after we receive and inspect the returned item. Refunds will be issued to the original payment method. Please allow 7-10 business days for processing.
-
Replacements: If the costume is defective or incorrect, we will offer a replacement at no additional cost to you. We will cover the shipping for the replacement as well.
5. Non-returnable Items
Please note that custom-designed costumes that have been personalized based on your specific requests (such as logos, names, or custom color schemes) are not eligible for return. Additionally, items purchased on sale or through promotions are also non-returnable unless defective.
6. Cancellations
Once an order is confirmed and production begins, it cannot be canceled. If you wish to cancel your order before production begins, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that cancellation will be possible once production has started.
7. Exchanges
We do not offer direct exchanges. If you need a different size or design, you will need to return the original item (if eligible for return) and place a new order for the correct one.
8. Contact Us
If you have any questions or need assistance regarding a return, please reach out to us at:
Customer Support Email: anymascotsale@gmail.com
We are here to help and will respond to your inquiry as soon as possible.